Refund policy

No Return Policy – Perishable Item

Due to the perishable nature of our product, all sales of playdough are final. We do not accept returns or exchanges. This policy ensures the safety, hygiene, and integrity of our products for all customers.

Custom & Personalised Products

All custom or personalised items are made to order and tailored specifically for each customer. As such, we do not accept returns, exchanges, or cancellations for these products unless they arrive damaged or defective.

We encourage you to double-check all details (including spelling, colours, sizing, and design choices) before submitting your order. If you have any questions or need assistance before ordering, please contact us.

Sale Items

All items purchased on sale or marked as final sale are non-returnable. Please ensure you are satisfied with your selection before completing your purchase.

Gift Cards

All gift card purchases are final and cannot be returned, refunded, or redeemed for cash, except where required by law.

Damaged Goods Policy

We strive to ensure every playdough order arrives in perfect condition. If your item arrives damaged, you must notify us within 3 hours of receiving the delivery.

To process your claim, please email us with the following:

• A clear photo of the damaged item(s)
• Your order number
• A brief description of the issue

Once your claim is reviewed and approved, we’ll issue a replacement or store credit as appropriate.

Thank you for your prompt attention and understanding.